Terms and Conditions

These Terms and Conditions apply to the use of this Website and by accessing Dusklights.co.uk and / or placing an order you agree to be bound by the Terms and Conditions set out below.
For any questions relating to the Terms and Conditions, please contact us by email or by telephone on 01404 822766.

About us
Dusklights.co.uk is a trading division of Dusk Lights Ltd. You can find out more about us on the Homepage at our company Website www.dusklights.co.uk

Credit Card Security
When you make a purchase with Dusk Lights, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Back Orders
If the item you order from our website is not in stock, we will notify you either by phone or email, and will give you option to either cancel your order or wait until the goods are back in stock.

Guarantee
Your satisfaction with our products is paramount. Dusk Lights offers a 7 day no quibble guarantee. This does not affect your statutory rights as a consumer (see returns policy).

Shipping and Handling
All orders over the value of £75 are delivered free of charge to the UK. For all other orders within the UK a standard delivery charge of £5.50 inc. VAT will be automatically added at the Checkout. Dusk Lights uses a third party courier or RoyalMail/Parcelforce for all deliveries and may require the customer to provide a signature on receipt of their order. Should the customer not be present to take receipt of the order, and it is left with a neighbour or in a safe place specified by the customer, Dusk Lights will not be held liable for any loss/damage.

For orders to Europe and the rest of the world, shipping costs will be incurred as detailed below.

• Europe: Zone 1 £14.00 plus VAT, Zone 2 £16.00 plus VAT, Zone 3 £18.00 plus VAT, Zone 4 £28.00 plus VAT, Zone 5 £40.00 plus VAT, Zone 6 £41.00 plus VAT, Zone 7 £65.00 plus VAT.
• Rest of the World:  If your country is not listed below (apart from the UK) then your country would fall into this category, Please contact Dusk Lights for pricing. If you proceed through the checkout process a standard fee of £80 plus VAT will be added and you will be contacted should any further payment be needed.

European Zones

Zone 1: Belgium, France (inc Monaco), Germany, Luxembourg, Netherlands, Republic of Ireland
Zone 2: Austria, Denmark,
Zone 3: Czech Republic, Italy, Slovakia, Spain
Zone 4: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden
Zone 5: Bulgaria, Greece (inc islands), Iceland, Latvia, Lithuania, Romania
Zone 6: Liechtenstein, Switzerland
Zone 7: Bosnia-Herzegovina, Croatia, Montenegro, Norway, Serbia

Light Bulbs
With regards to the purchase of Light Bulbs a lower delivery charge of £3.60 inc VAT applies to orders of up to 10 Bulbs. This will automatically be calculated at the checkout.

Delivery Policy
We aim to dispatch all orders within 3-7 working days of receipt, subject to payment clearance and stock availability. If we are unable to dispatch items within this time, the customer will be notified of the likely delivery date and given the option of proceeding with the order, or cancelling.

Tax Charges
All products sold on Dusklights.co.uk are inclusive of VAT. All prices shown are in line with the current UK rate.

Privacy Policy
Data collected by Dusklights.co.uk is used to:

·       Take and fulfil customer orders

·       Administer and enhance the site and service

·       Only disclose information to third parties for goods delivery purposes

Returns Policy
Before returning any goods to us, please contact Dusk Lights on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .We will then issue you with a returns authorisation number.
All goods must be returned in their original condition with all of the original packaging within 7 days of receiving your order.
Dusk Lights will not pay for any unwanted goods to be returned. Goods may be returned by courier or by registered post, and this cost must be met by the customer.

Refunds
All products carry a 7 day money back policy. This does not apply to bespoke items or items made to your specification.
The product must not have been installed or modified in any way and must be returned in its original packaging complete with any bulbs / parts supplied with it. The product and it's packaging must be in its original condition.
We reserve the right to refuse refunds should they not meet the above criteria.
We only refund the price of the item once it has been received by Dusk Lights.
Delivery charges will only be refunded in the event of incorrect, damaged or faulty goods being supplied by Dusk Lights .If you qualified for free delivery on your original order the sum of £6 (within the UK) will be deducted from your refund total or £3.60 on light bulb orders.
Once the goods have been returned to Dusk Lights please allow up to 5 working days for the refund to be issued.

Faulty Merchandise
The customer must notify Dusk Lights within 24 hours of receipt of any damages, faults or incomplete fittings. After this period of time, Dusk Lights cannot accept responsibility.
Faulty or damaged goods will be replaced or refunded in full, depending on the customers’ requirements.
If only part of the item is damaged / faulty Dusk Lights will send out a replacement for that part. In the event that a part cannot be supplied, the complete item will be replaced.
Dusk Lights will pay for return carriage of damaged or faulty goods.
Regarding damaged or faulty goods Dusk Lights will not be held liable for any related costs incurred by the customer, for example, Electricians fees, loss of earnings etc.

Product
All products conform to British standards. All dimensions and descriptions are accurate to the best of our knowledge.

Installation
A qualified electrician must install all products supplied. Incorrect installation will void your products 1-year guarantee, and may pose a danger to you and others. We will not accept liability for any personal injury due to improper installation or use. We will not be held liable for any electrician charges that result from a faulty light fitting.

Warranty
All products carry a minimum 1-year warranty (with the exception of light bulbs) with Dusk Lights unless otherwise stated.
In the event of a fault occurring the product will be repaired or replaced depending on the nature of the fault. The warranty applies to electrical components only and is void if deemed that the item has been incorrectly fitted or been used in a manner not intended for the purpose supplied.

Contact Information
Postal Address:

Dusk Lights Ltd

4 Rookswood Lane

Rockbeare

Exeter

Devon

EX5 2LG

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Telephone: 01404 822766