Serax Terra Floor Lamp In Terracotta

Shipping & Handling

UK Orders

• Free delivery on orders over £59 (UK mainland*).
  
• Orders under £59: £6.00 (inc. VAT).
  
• Scottish Highlands, Islands & Scilly Isles: £15.00 (2-day delivery).
  
• Northern Ireland: £15.00 (2-day delivery).
  
  *We use DPD 24hr for domestic deliveries. A signature may be required. Dusk Lighting is not responsible for loss or damage if you choose an alternative delivery option (e.g., safe place).
  

European Orders (EU Countries)

• All EU orders are processed via Global-e.
  
• Shipping, taxes, and duties are included at checkout—no extra charges on delivery.
  
• Estimated delivery times are shown at checkout.
  
• Returns: EU customers must return items via the Global-e returns portal.

European B2B Customers:

Europe: Zone 1 £19.31 net, Zone 2 £24.47 net, Zone 3 £24.90 net, Zone 4 £29.70 net, Zone 5
£33.70 net

European Zones

B2B EU DPD Zone 1: Belgium, France, Germany, Luxembourg, Netherlands

B2B EU DPD Zone 2: Austria, Denmark, Guernsey, Jersey

B2B EU DPD Zone 3: Czech Republic, Italy, Slovakia, Spain, Ireland

B2B EU DPD Zone 4: Croatia, Estonia, Finland, Hungary, Portugal, Slovenia, Sweden

B2B EU DPD Zone 5: Bulgaria, Greece, Latvia, Lithuania, Poland, Romania

B2B EU DHL Zone 5: Gibraltar, Liechtenstein, Norway, Switzerland

Rest of the World

• Non-EU orders ship via DHL.
• Shipping costs vary—please contact us for a quote.

Delivery Times

• Estimated delivery times are shown at checkout and in your order confirmation email.
• Some items may be sourced directly from suppliers. We will notify you of any delays and offer a revised delivery date or cancellation option.

Order Tracking

• Tracking information is provided for all shipments where available.
  Returns Information

Returns Policy

• Contact us first at sales@dusklighting.com for a returns authorisation number.
• Return goods within 30 days in their original condition, packaging, and an outer box.
• Returns are at the customer’s cost (via courier or registered post).
• EU returns must be made via the Global-e returns portal ( for Orders After December 2025)

Important:

• Product must not be fitted or altered.
• Packaging, instructions, and fittings must be included.
• Include a copy of your invoice or order reference.
• You are responsible for claiming with the courier if the item arrives damaged.
  

Refunds

• 30-day money back policy (excludes bespoke items).
• Refund applies only to items returned in original, undamaged condition.
• Delivery charges are only refunded for incorrect, damaged, or faulty items.
• Allow up to 5 working days for refunds after receipt.

Faulty Merchandise

• Notify us within 24 hours of receiving damaged or incomplete items.
• Faulty or damaged items will be replaced or refunded.
• Return postage for faulty goods is covered by Dusk Lighting.

Returns Address:
Dusk Lighting Ltd
Unit 1 Lancaster Court
Exeter Airport Business Park
Clyst Honiton
Exeter, Devon
EX5 2DP

Contact:
Email: sales@dusklighting.com
Phone: 01392 363200