Shipping & Handling
UK Orders
- Free delivery on orders over £59 (UK mainland*).
- Orders under £59: £6.00 (inc. VAT).
- Scottish Highlands, Islands & Scilly Isles: £15.00 (2-day delivery).
- Northern Ireland: £15.00 (2-day delivery).
*We use DPD 24hr for domestic deliveries. A signature may be required. Dusk Lighting is not responsible for loss or damage if you choose an alternative delivery option (e.g., safe place).
European Orders (EU Countries)
- All EU orders are processed via Global-e.
- Shipping, taxes, and duties are included at checkout—no extra charges on delivery.
- Estimated delivery times are shown at checkout.
- Returns: EU customers must return items via the Global-e returns portal.
European B2B Customers:
Europe: Zone 1 £19.31 net, Zone 2 £24.47 net, Zone 3 £24.90 net, Zone 4 £29.70 net, Zone 5
£33.70 net
European Zones
B2B EU DPD Zone 1: Belgium, France, Germany, Luxembourg, Netherlands
B2B EU DPD Zone 2: Austria, Denmark, Guernsey, Jersey
B2B EU DPD Zone 3: Czech Republic, Italy, Slovakia, Spain, Ireland
B2B EU DPD Zone 4: Croatia, Estonia, Finland, Hungary, Portugal, Slovenia, Sweden
B2B EU DPD Zone 5: Bulgaria, Greece, Latvia, Lithuania, Poland, Romania
B2B EU DHL Zone 5: Gibraltar, Liechtenstein, Norway, Switzerland
Rest of the World
- Non-EU orders ship via DHL.
- Shipping costs vary—please contact us for a quote.
Delivery Times
- Estimated delivery times are shown at checkout and in your order confirmation email.
- Some items may be sourced directly from suppliers. We will notify you of any delays and offer a revised delivery date or cancellation option.
Order Tracking
- Tracking information is provided for all shipments where available.
Returns Information
Returns Policy
- Contact us first at sales@dusklighting.com for a returns authorisation number.
- Return goods within 30 days in their original condition, packaging, and an outer box.
- Returns are at the customer’s cost (via courier or registered post).
- EU returns must be made via the Global-e returns portal ( for Orders After December 2025)
Important:
- Product must not be fitted or altered.
- Packaging, instructions, and fittings must be included.
- Include a copy of your invoice or order reference.
- You are responsible for claiming with the courier if the item arrives damaged.
Refunds
- 30-day money back policy (excludes bespoke items).
- Refund applies only to items returned in original, undamaged condition.
- Delivery charges are only refunded for incorrect, damaged, or faulty items.
- Allow up to 5 working days for refunds after receipt.
Faulty Merchandise
- Notify us within 24 hours of receiving damaged or incomplete items.
- Faulty or damaged items will be replaced or refunded.
- Return postage for faulty goods is covered by Dusk Lighting.
Returns Address:
Dusk Lighting Ltd
Unit 1 Lancaster Court
Exeter Airport Business Park
Clyst Honiton
Exeter, Devon
EX5 2DP
Contact:
Email: sales@dusklighting.com
Phone: 01392 363200
