These Terms and Conditions apply to the use of this Website and by accessing Dusklights.co.uk and / or placing an order you agree to be bound by the Terms and Conditions set out below.
For any questions relating to the Terms and Conditions, please contact us by email or by telephone on 01392 363200.
Dusklights.co.uk is a trading division of Dusk Lighting Ltd.
Credit Card Security
When you make a purchase via dusklights.co.uk, our secure server encrypts all of your personal information, including your name and address. We use SagePay which are an industry leader in secure internet transactions to process card payments. SagePay are used by thousands of other UK businesses for transaction security.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
If the item you order from our website is not in stock, we will notify you either by phone or email, and will give you option to either cancel your order or wait until the goods are back in stock.
Your satisfaction with our products is paramount. Dusk Lights offers a 14 day no quibble guarantee. This does not affect your statutory rights as a consumer (see returns policy).
SHIPPING & HANDLING
All orders over the value of £39 are delivered free of charge within the UK** . For all other orders within the UK, a standard delivery charge of £6.00 (inc. VAT) will be automatically added at the Checkout.
**With the exception of Scottish Highlands and Islands and the Scilly Isles.
Shipping costs for the above locations will be charged at £14.85 plus VAT on a 2 day delivery service.
Dusk Lights uses a third party courier (DPD 24hr) or RoyalMail/Parcelforce for all deliveries and may require the customer to provide a signature on receipt of their order.
For orders to Europe and the rest of the world we use DHL, shipping costs will be incurred as detailed below.
Europe: Zone 1 £17.50 inc VAT, Zone 2 £19.67 inc VAT, Zone 3 £23.75 inc VAT, Zone 4 £25.30 inc VAT, Zone 5 £28.51 inc VAT.
Rest of the World: If your country is not listed below (apart from the UK) then your country would fall into this category, Please contact Dusk Lights for pricing. If you proceed through the checkout process a standard fee of £108.34 plus VAT will be added and you will be contacted should any further payment be needed.
Zone 1: Belgium, Ireland, Luxembourg, Netherlands
Zone 2: France (inc Monaco), Germany, Guernsey, Jersey
Zone 3: Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City
Zone 4: Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia
Zone 5: Norway, Switzerland, Liechtenstein
We aim to dispatch all orders within 3-7 working days of receipt, subject to payment clearance and stock availability. If we are unable to dispatch items within this time, the customer will be notified of the likely delivery date and given the option of proceeding with the order, or cancelling.
All products sold on Dusklights.co.uk are inclusive of VAT. All prices shown are in line with the current UK rate.
Data collected by Dusklights.co.uk is used to:
• Take and fulfill customer orders
• Administer and enhance the site and service
• Only disclose information to third parties for goods delivery purposes
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone and you haven't yet received them, your consumer rights entitle you to cancel your order and obtain a full refund. Please contact us by phone or email and tell us that you want to cancel.
Before returning any goods to us, please contact Dusk Lights via firstname.lastname@example.org. We will then issue you with a returns authorisation number.
All goods must be returned in their original condition with all of the original undamaged packaging and in an outer postal box within 14 days of receiving your order.
Dusk Lights will not pay for any unwanted goods to be returned. Goods may be returned by courier or by registered post, and this cost must be met by the customer.
All products carry a 14 day money back policy. This does not apply to bespoke items or items made to your specification.
The product must not have been installed or modified in any way and must be returned in its original packaging complete with any bulbs / parts supplied with it. The product and it's packaging must be in its original condition.
We reserve the right to refuse refunds should they not meet the above criteria.
We only refund the price of the item once it has been received by Dusk Lighting.
Delivery charges will only be refunded in the event of incorrect, damaged or faulty goods being supplied by Dusk Lighting.
Once the goods have been returned to Dusk Lighting, please allow up to 5 working days for the refund to be issued.
The customer must notify Dusk Lighting within 24 hours of receipt of any damages, faults or incomplete fittings. After this period of time, Dusk Lights cannot accept responsibility.
Faulty or damaged goods will be replaced or refunded in full, depending on the customers requirements.
If only part of the item is damaged / faulty, Dusk Lighting will send out a replacement for that part. In the event that a part cannot be supplied, the complete item will be replaced.
Dusk Lighting will pay for return carriage of damaged or faulty goods.
Regarding damaged or faulty goods Dusk Lighting will not be held liable for any related costs incurred by the customer, for example, Electricians fees, loss of earnings etc.
All products conform to British standards. All dimensions and descriptions are accurate to the best of our knowledge.
A qualified electrician must install all products supplied. Incorrect installation will void your products 1-year guarantee, and may pose a danger to you and others. We will not accept liability for any personal injury due to improper installation or use. We will not be held liable for any electrician charges that result from a faulty light fitting.
All products carry a minimum 1-year warranty (with the exception of light bulbs) with Dusk Lighting, unless otherwise stated.
In the event of a fault occurring the product will be repaired or replaced depending on the nature of the fault. The warranty applies to electrical components only and is void if deemed that the item has been incorrectly fitted or been used in a manner not intended for the purpose supplied.
Dusk Lighting Ltd
Unit 1 Lancaster Court
Exeter Business Park
Tel: 01392 363200